What Do You Know About Appointments Plus
Jennine from Estes Therapy
Verified Reviewer
Company Size: 11-l employees
Manufacture: Mental Health Care
Fourth dimension Used: More 2 years
Review Source: Capterra
Information technology was so helpful scheduling clients in different rooms, unlike times, with unlike therapists. A+ for the scheduling software.
Pros
I loved Engagement Plus because it allowed me to have multiple therapists schedules and multiple rooms. I never had duplicate sessions. Information technology was like shooting fish in a barrel to use and easy for our clients to schedule clients. This has been the all-time scheduling software I have used./
Cons
I had to terminate using the software because we needed to maintain medical records in the same location. I inverse software and really miss my feel with Appointment Plus.
Response from AppointmentPlus
Jennine, we capeesh the review and the A+ rating!
Gordon from Mathnasium of Mount View-Los Altos
Visitor Size: 11-l employees
Industry: Education Management
Time Used: More than 2 years
Review Source: Capterra
AppointmentPlus has helped prevent u.s.a. from accidentally overbooking students (at that place were times where we had a waiting menstruum of 45 minutes for a 1 hour session) and definitively figure out where we had more openings then nosotros could optimize our space and time. With enough time and attempt (and the help of their support team), nosotros accept integrated the scheduling system into our daily routines. We've spent a lot of time in this system and there'due south nevertheless a lot of things they tin can improve, simply at the end of the twenty-four hour period, Appointmentplus helps united states with scheduling.
Pros
Customer back up has been really responsive. [SENSITIVE CONTENT HIDDEN] helped united states of america quite a fleck in figuring out optimal setups specific to our needs. When we ran into issues, they were able to help dive into details with u.s.a. in gild to assistance find the root cause and escalate problems when necessary. If there was something they couldn't fix immediately, they explained what was needed in order to fix the issue and kept united states upwardly to date on what they could tell us from the development team. [SENSITIVE CONTENT Subconscious], who started helping us out later, provides a sociable experience and helps brand tech calls feel much more casual.
Cons
It took a lot of trial and mistake to effigy out which settings to turn off/on to optimize for our middle and we ran into many issues while creating/modifying hundreds of weekly recurring appointments. The recent updates to recurring appointments, withal, have made the task easier, merely still takes much time and endeavour to navigate through while avoiding issues.
Response from AppointmentPlus
Thank you for the review, Gordon. I tin can imagine the challenges involved in moving your tutoring online. We've received similar kudos on our helpfulness from the many Mathnasiums who take turned to us for scheduling. Y'all noted how the organisation helped y'all optimize your scheduling and eliminated overbooking. Those are key benefits from using the organization. Thank you for taking the time to give the states a review!
Verified Reviewer
Company Size: 11-50 employees
Industry: Computer Software
Fourth dimension Used: More than than 2 years
Review Source: GetApp
Pros
Nosotros've been using AppointmentPlus for several years now. They had a glitch in a release almost a twelvemonth ago, simply since then the system has been outstanding. They seem to actually care virtually their clients and most continually improving their system. Every interaction we've had with client service has been pleasant and fast. Nosotros are a very happy customer.
Cons
As I noted, they had a release in early 2017 that caused some slowness in the system. Merely they stock-still the consequence speedily and ever since that time, the releases take been fine.
Response from AppointmentPlus
Robert, cheers for the review and the positive kudos! Yes, we did come across an issue with a release about a yr agone. And, as a event, we really focused on improving the software release process. As you noted, I'm happy to report that we've received splendid feedback on our releases since that time. Thank you for also spotlighting our customer service team every bit being pleasant and fast. Nosotros definitely strive to provide an exceptional customer service feel for our clients. We appreciate the first-class review!
Company Size: one,001-v,000 employees
Manufacture: It and Services
Fourth dimension Used: Less than 12 months
Review Source: Capterra
very dissatisfied, I'g in a tough spot equally we cannot only cancel our service & move on. I now accept to look for another company and transition abroad from this platform as they impact to our business is too much to go along this relationship.
Pros
I liked everything they told me the software would practice, the customization, the sync with outlook. the email notifications
Cons
during the sales call it appeared they would provide much of the functionality we needed for scheduled our internal appointments. However, piece by piece they started to chip away at the functionality that the software could provide. Outlook integrations didn't piece of work, Customization was limited due to how the business relationship was setup merely to name a few. They apologized... Fine, nosotros institute a work around of all those misses. Now we discover that ofttimes they are outages, software problems & they client service is less than helpful. 99% of the time, they suggest they demand to submit a ticket. Simply one rep has every attempted any trouble shooting when i have called. Many of my ticket get unanswered for twenty-four hour period or weeks. I have an open ticket with them for over 6 weeks now. I have 11 locations & 2 of my locations cannot have appointments scheduled. I've called serval time & just go the run around for six weeks... Today i chosen because the tool is malfunctioning again. and without doing whatever inquiry i get an about immediate, "oh, this is a known issue..." ok when will information technology be stock-still I ask. "we do not know, we're working on it." I have submitted 18 trouble tickets in vi months. 3 a calendar month. More than half of those tickets I was told these are issues that peradventure stock-still with future updates.
the customization nosotros discussed fit our needs but the failure of the software to date greatly out ways those benefits.
Response from AppointmentPlus
Hi Anthony. It would be an understatement to say that it was painful to read your review. You sound very frustrated. We failed you lot and I repent for that. Cheers for taking the time to post a review. I appreciate information technology.
Raymond from Oakhill Counselling & Mediation
Company Size: eleven-50 employees
Industry: Mental Health Care
Time Used: More than 2 years
Review Source: Capterra
Prior to using AppointmentPlus, I kept my appointments in a 24-hour interval planner and would accept to communicate those to the office via email or phone call so they could record them on their end. If I didn't exercise so promptly, we would cease up with duplicate bookings and need to call and reschedule ane of the clients. Additionally, the communication virtually clients' reasons for appointment changes has increased with this platform.
Pros
While the obvious scheduling features are essential, the thing I liked best was the record keeping. I am hands able to look back and run across the appointment history of each individual client. All kept, missed and cancelled appointments are captured. Since I had a back up staff who collaborated with me in scheduling and rescheduling, the notes that can be attached to each entry allow for clear agreement of where I stand with each client.
Cons
The mobile app was my least favorite feature. In fairness, it has been many months since I have final looked at it and newer updates might have made information technology more desirable. My feeling was that, even on my phone, I was better off accessing AppointmentPlus via a web browser.
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What Do You Know About Appointments Plus
Source: https://www.softwareadvice.com/appointment-scheduling/appointmentplus-profile/#:~:text=AppointmentPlus%20is%20a%20cloud%2Dbased,for%20patients%20and%20calendar%20management.
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